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Smart800 FAQs |
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| Q: | Can I switch my existing toll-free number to Smart800? |
| A: | Yes, regardless of your current carrier, by law, you have the right to switch your toll-free
number to any provider you choose. Once switched, you can begin taking advantage of our lower rates and other Smart800 product features.
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| Q: | How long does it take to switch my existing toll-free number to Smart800? |
| A: | It usually takes from 5 to 10 business days.
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| Q: | What information do I have to provide for you to switch my existing toll-free number to Smart800? |
| A: | Innovative Communications will provide you with a Letter of Authorization (LOA) form, which you fill out
and fax back. We may also ask you to include a recent bill, as much of the information used to fill out the LOA and complete the transition is on the
bill.
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| Q: | How long does it take to start up a new toll-free number using Smart800? |
| A: | Your new toll-free number can be setup and ready to use within minutes of your signing up.
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| Q: | Who is Innovative Communications? |
| A: | Innovative Communications Communications provides communications services to Fortune 1000 companies
and small business' nationwide.
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| Q: | Can I use your service regardless of who my local or long distance provider is? |
| A: | Yes, your new toll-free service is completely independent of any other service you have. |
| Q: | When I need help can I really reach a live person? |
| A: | Yes, Innovative Communications customer service is here to help you 24 hours per day and 7 days a week. Just call when you need help or have a question. |
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